Privacy Policy

Ardent Networks ("we", "us", or "our") operates the Ardent BI mobile application (the "App"). This Privacy Policy explains how we collect, use, and safeguard information when you use the App.

1. Information We Collect

a. Account Information

When you log in to Ardent BI, we collect credentials and identifying information such as your username, email address, and company/organization affiliation, as provided by your organization's administrator.

b. Usage Data

We may collect information about how the App is accessed and used, including device type, operating system version, app version, session duration, and feature interactions. This data is used solely to improve performance and reliability.

c. Business Data

The App displays business intelligence data (e.g., sales, inventory, financial reports) retrieved from your organization's authorized systems. We do not sell, rent, or share this data with any third party.

d. Device Information

We may access limited device information (model, OS version, unique identifiers) for authentication, security, and troubleshooting.

2. How We Use Your Information

We use the collected information to:

• Authenticate users and provide secure access to the App.
• Display business reports and analytics relevant to your organization.
• Improve performance, fix bugs, and release updates.
• Communicate important service notices and support responses.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in the following cases:

• With your organization's authorized administrators.
• With trusted service providers (e.g., hosting, analytics) under strict confidentiality.
• When required by law, regulation, or legal process.

4. Data Security

We implement industry-standard safeguards including encrypted connections (HTTPS/TLS), secure authentication tokens, and restricted internal access. However, no method of transmission or storage is 100% secure.

5. Data Retention

Account and business data are retained for as long as your organization maintains an active account with Ardent Networks. Upon termination, data is deleted or anonymized in accordance with contractual and legal requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for processing.
• Request a copy of your data in a portable format.

Requests may be made through your organization's administrator or by contacting us directly (see Support page).

7. Children's Privacy

The App is intended for business use and is not directed to individuals under 13 years of age. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new "Last Updated" date. Continued use of the App after changes constitutes acceptance.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: